We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you purchase our gift cards, please be aware of the following conditions:
our gift cards are not a cheque guarantee, credit or charge card;
our gift cards have fixed denominations ranging from £10 to £100;
gift cards are only redeemable for goods on our website;
gift cards cannot be exchanged for cash;
no change will be given when gift cards are used but the balance may be applied to future purchases of goods;
each gift card will expire 24 months from the date of last load, i.e. card activation. At expiry, any remaining balance will be lost;
gift cards cannot be returned or refunded;
if any product purchased with a gift card is exchanged or refunded, any money owing will be added to the balance on the gift card; and
we reserve the right to refuse to accept a gift card if there is evidence of tampering, duplication, damage or where we suspect fraud.